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Santosh reddy sheri filed complaint against Makemytrip on Jun 4, 2020
I have booked to and fro tickets through makemytrip app to switzerland in Feb ****. I paid extra **k for each ticket to buy refundable tickets for safe side(**k + **k - actual price is **k+**k for non refundable tickets). Due to covid the flights has been cancelled and I was told that I will get credit shell for hyd- Zurich and I got total amount **k as credit shell from indigo. But to venice- hyd I was asked to cancel to get full refund as I bought refundable tickets for extra price. I cancelled it through the app as per instructions and it was showing as total refund of **k after deducting **** of make my trip charges at that time .I agreed and cancelled my tickets. Now I recieved ***/- in wallet and now saying that no refund on cancellation. Without any intimation of update from MakeMyTrip they changed the refund rules. I have made number of calls to makemy trip customercare and enquired all the details before cancellation. I also told I don't want any credit shell as I cannot travel in next * year due to personal reason. They agreed for everything and now says that no refund for cancellation.
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
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