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GWENDALINE DCRUZE CHAUHAN filed complaint against Airtel on May 9, 2020
Hi , I am been harrassed n double charged by Airtel every month and every month I need to call them to hv the issue fixed. Since November ****, I have been charged double my bill n sometimes even more than that on my bill. My bill plan is Rs*** for two numbers and with tax, it should not be more than Rs***. However, they charge me anything between Rs**** to Rs**** plus every month. There is a bug issue in there system and they reverse the duplicate monthly bill for Rs*** which they charge in error, however there is no reversal for the taxes that they charge extra. This month they charged me Rs****.** and when I called to speak to them, there was no one to take care of the issue. I messaged them on Fb and they only reversed Rs*** as gud will. When I kept send them messages then they reversed the late fee of Rs ***, however they need to reverse more money as my bill shud be only Rs***. When I ask them to call me, they give me one ring miscall and send me a message saying we tried calling u but I was unavailable. I dont know who do I contact as in this lockdown it seems that there service centres do not have reps available. The company is horrible to deal with.
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
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