Airtel - Airtel Broadband False Commitment Misconduct Wrongful Closure of Complaint

I raised a complaint regarding persistent internet connectivity issues with my Airtel Air Fiber connection. During a call from the assigned field engineer, I was informed that the service does not function properly on higher floors (*th floor in this case). This information was never disclosed at the time of installation, despite assurances that the connection would work without any issues. Had this limitation been communicated earlier, I would not have opted for this service.

After stating that he would check with his senior and revert, the engineer did not call back and instead marked the complaint as “resolved” without my consent or confirmation. Upon receiving an SMS stating that the issue was resolved, I contacted the engineer again and was connected to his senior.

The senior staff member did not attempt to resolve the issue and instead advised me to get the connection removed. When questioned about the lack of transparency during installation, the response was rude, dismissive, and unprofessional. I was told to contact the installer myself and informed that nothing could be done. When I mentioned raising a formal complaint, the response was mocking and dismissive, showing a complete lack of accountability.

This incident highlights:
*. False or misleading commitments made during installation
*. Non-disclosure of known technical limitations
*. Unauthorized closure of a complaint without customer confirmation
*. Unprofessional and inappropriate behavior by support staff
Failure to take ownership of a service issue.This experience reflects extremely poor service standards and unacceptable customer handling. The issue remains unresolved and requires urgent attention.