Agoda - Agoda Payment debited from my debit card but booking not confirmed

I Was Planning A Family Trip For Which I Had To Make Hotel Bookings. So On ** September ****, I Opened Agoda.Com And Searched For Hotel “Ragamaya resort & spa munnar”. (Note: I Didn’t Login Into My User Account At Agoda.Com.) I Found The Price Offered By Agoda Quite Good, So I Decided To Go Ahead With The Booking. I Selected The Room Of My Choice, Filled Up All Other Details Like Name, Email Id, Mobile Number Etc. And Finally Selected “Book Now Pay Later” Option. Then I Was Asked To Enter My Credit/Debit Card Details, Which I Entered(Debit card details) Expecting That I Will Get The Booking Confirmation Now And My Credit Card Will Be Charged On A Later Date. Surprisingly, Amount (Rs. *****.**) Got Debited From My account (HDFC Bank) And I Got A Technical Error Message On Agoda.Com Webpage. I Thought Since The Amount Has Been Debited And I Have Filled Up My Email Id And Mobile Number While Making This Booking So Soon I Will Get The Booking Confirmation. When I Didn’t Receive Any Booking Confirmation, I try reaching the Agoda team but no help The statemnet from the bank and the text messaged received from the bank shows as Retail Domestic PT MUM in the statement .
I Got Frustrated With All These Follow Ups So I Just Did A Search On Google To See If There Are Other Similar Instances Reported. I Was Surprised/Shocked To See So Many Similar Cases Have Been Reported And Still There Has Been No Steps Taken By Agoda.Com To Stop This Fraud Happening Through Their Online Platform. If I Can Do A Google Search And Find Out Similar Cases Then I’m Sure Agoda Would Have Received Many Complaints On Similar Issues. Why It Hasn’t Rang A Bell, Why Agoda’s Customer Care Team’s Response Is Still The Same That “They Haven’t Received The Money Check With Your Bank”. Agoda Has To Understand That Its Their Platform That Has Been Used To Trigger These Transactions And Customers Have Followed The Usual Hotel Booking And Credit Card Payment Steps.

Most Of The Customers Who Used The “Book Now Pay Later” Option, Have Faced This Issue. First Of All Why Money Got Deducted When A Customer Picked Pay Later Option? That Itself Shows That There Is Some Fraud Going On Through Your Online Hotel Booking Portal. So Agoda Has To Take Responsibility Here And Address This Issue.