Agoda - Agoda booked a property that is closed from past 3 years
Hetal Patel filed complaint against Agoda on Apr 14, 2022
I had booked a property via Agoda for my holiday in Shimla between **-**th April. Agoda gave booking confirmation and charged ***** for * night stay. I called the property on **th April for some personal request and was shocked to hear that this property was closed from PAST * years. It’s unimaginable that Agoda doesn’t know about this from past * years and charged me unnecessary. On top of this, I asked them to give me alternate accommodation , but even after wasting my * hours on **th April (day before the travel) , they didn’t book anything and I was forced to book another hotel at double the cost because of last min booking surge in prices. I want my original money of ***** fully refunded as well as I would like to claim the full ***** also as loss from Agoda.
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