Amazon.in - Activated Phone Sent

Md Adnan filed complaint against Amazon.in on Jan 21, 2021

I have ordered product through amazon.in on **/**/****

My order id is ***-*******-*******

Product is mobile phone.

I have received on Sunday **/**/****

I got used and activated phone

Then I tried to contact customer care they asked me to visit service center and do some document work, I have done every thing what they said to me, I have attached photos off bill, phone, packing and also a paper note which I got from service center.

After that they asked me to wait for * days, I have waited, but not a single call or message got from service team, then again after my waiting time I contacted to customer support but they are not showing any type of seriousness and didn’t got any resolution yet

And product value is – **,***.**

Please help me out

My complaint number is - ******

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Amazon.in

416

Total Complaints

151

Total Resolved

36.30%

Consumer Satisfaction

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