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BSNL - 30 Rs deducted after receiving a call

MOHAMMAD SAJID SIDDIQUI filed complaint against BSNL on Jun 9, 2018

Received a call from BSNL
But disconnected after realising that it was an advertisement call
Immediatly got a message that ** rupees deducted for some yari dosti service
On calling customer care first a lady executive said that money cannot be refunded
On calling again a male executive said that it was me who activated the service while I just received and disconnected the call
My concern is that how they are making money by fooling people in a manner which is unavoidable..I mean how a person can avoid this if the money is deducted only by receiving a call.
Please do something. Think for the people for whom even a single rupee is important as phone balance.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

BSNL

63

Total Complaints

33

Total Resolved

52.38%

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