Airtel - Immediate Disconnection and Refund Unresolved Issues Since Activation

I am writing to formally raise my strong dissatisfaction with the services provided on my Airtel broadband connection (activated on *nd August ****).

Since the very first day of activation, I have been facing persistent connection issues. Despite raising multiple complaints through your IVR system, customer care calls, and even visiting your service center in person, no resolution has been provided. In fact:

No technician has visited to address the issue, despite repeated assurances.

Every time I call, I am made to explain the same issue repeatedly through IVR, only to be promised that it will be fixed — but nothing has been done.

I finally raised a cancellation request a few days back, yet no action has been taken. Neither has the connection been disconnected, nor has any representative come to collect the device from my apartment.

This level of negligence and lack of accountability is unacceptable. For the past **+ days, I have been left without a functional internet service, while also wasting time and effort in repeatedly following up.

I now request Airtel to:

Immediately disconnect my broadband connection without any further delay.

Initiate and confirm the full refund of my payment, since the service has never worked as promised.

Provide me with a written confirmation of both disconnection and refund, along with timelines, within the next ** hours.

If this matter is not addressed immediately, I will be left with no choice but to escalate this complaint to higher authorities, including consumer grievance forums.

I expect Airtel to act responsibly and close this matter at the earliest.