Royal Moonlight Resort - Fraudulent Holiday Membership

I would like to file a complaint against this company for cheating and misleading customers.

My wife and I were visiting Lonavala when a promoter approached us and handed us a voucher. He told us that the company was celebrating its anniversary and was giving away promotional vouchers. He asked me to open the voucher, and when I did, he told me that I had won a mobile phone. He then instructed us to visit a nearby hotel to claim the prize.

When we reached the hotel, *–* representatives welcomed us and asked us to take a seat. A lady explained the company's travel membership, saying that members could enjoy low-cost bookings at *-star and *-star hotels and other travel benefits. Before introducing us to the manager, she specifically told me to say "yes" and act interested in whatever the manager explained so that I could claim my gift voucher.

After that, the lady and the manager gave us a lengthy sales presentation and pressured us into purchasing a membership. They quoted a membership fee of ₹**,*** and rushed us into signing a lengthy agreement of around ** pages without giving us sufficient time to read or understand the terms and conditions. They quickly collected the payment and completed the paperwork.

After leaving the resort, I tried to claim the gift voucher that had been promised. However, I was told that I first had to pay an additional ₹*,*** to receive the gift. This condition was never disclosed before.

Later, when my wife and I tried to use the membership to book a hotel, we were informed that we had to pay Annual Maintenance Charges (AMC) of approximately ₹**,***–₹**,*** before any booking could be made. This was also never explained to us during the sales presentation. When we questioned the company, they simply stated that these charges were mentioned in the agreement. Since they had deliberately rushed us through signing a lengthy document, we were not given a fair opportunity to read and understand these hidden terms.

The company used misleading promises, concealed important charges, and pressured us into making a payment. We believe we were intentionally deceived into purchasing this membership through unfair and fraudulent sales practices.

I request the concerned authorities to investigate this company thoroughly, take strict legal action against those responsible, and help us obtain an appropriate refund and justice. I also request that action be taken to prevent other consumers from becoming victims of this type of scam.

Thank you