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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
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Case Details
Personal Info
Resolution
Ajio Com - Return is not accepting for a wrongly sent product Open
Hi , I have ordered broadstar black high rise jeans on ajio. Instead they sent broadstar black trousers. While I'm creating return request, the backend team rejected my return request by saying that they have sent the correct product....
Jan 31, 2024 by Deepthi
Ajio Com - Refund not received Closed
I have raised for return and almost * month happened but still pickup is not done and refund amount also blocked.... Return accepted in portal but no one is coming to pickup the item.... I want my refund amount ASAP. if item not picked by agen...
Nov 10, 2023 by Sandeep
Ajio Com - Money deducted but product not delived and statuc updated as delivered Open
Order placed on ajio.com dated ** Oct. **** with order ID. FN********** worth (****.** INR with transaction id: ************). However, I have not received any of the products and they updated the status as delivered after multiple complaints w...
Oct 10, 2023 by EKTA
Ajio Com - Partial order delivered Closed
It's been * months, and Ajio is not delivering my partial order. The worst encounter with Ajio. I have ordered a suitcase pack of * and only * piece is delivered. They are currently giving me *** reward points as a gift. My order id is Order# F...
May 11, 2023 by Kshitij Jain
Ajio Com - AJIo sent a wrong product and claims not been sent by them Open
On ** March I ordered adidas Ultraboost web DNA women shoes from AJIo website . Received courier on ** March and to my surprise it was some cheap men’s shoe of some unknown brand and without a tag but with the receipt of shoe that I had actua...
Apr 09, 2023 by Komal
Ajio Com - Status not updated Closed
I received my order on *th april **** but the status is not updated in the app to return one of the items from the order Even after **hrs after delivery status is showing as out for delivery ...
Apr 08, 2023 by Chandana
Ajio Com - Item not recived Closed
Order was incompletely recieved. One item was missing. Company is neithet accepting nor refunding the amount....
Mar 13, 2023 by Ashima Verma
Ajio Com - Return request not processed Open
Dear Team, I am raised return request for same item three time two time from my end and last time to your customer care team. First time i raised a request on **th October and it's cancelled by your team without any information on **st Octob...
Nov 19, 2022 by Satyam Singh
Ajio Com - Money is not transfer to my bank account from ajio wallet Open
I have ordered the jeans from Ajio but due to size problem i have returned. And after they asked me where i want money , then i have given my bank details but instead of my bank account they transfer the money in my ajio wallet. I have tried fr...
Oct 25, 2022 by Amit kumar
Ajio Com - Refund not received Closed
Didnt get my refund from after they picked up my product for return...
Sep 22, 2022 by Hayat Ali Khan
Ajio Com - After first wash colour spreaded all over kurta Closed
Ordered a kurta, after first wash black colour spreaded all over the kurta,it is now useless for me, waste of money, ajio sells cheap quality products, i had never faced such issues with other online shopping platforms. Want my money back ...
Sep 20, 2022 by Komal Kumari
Ajio Com - Refund not given Open
The ajio.com is a hoax website and let's pledge to unlist it from the playstore as it is not following the shopping policies of refund and returns. I am sure many of you have faced the issue. They have a poor customer services as well. ...
Sep 14, 2022 by Brajesh
Ajio Com - Return not picked up Open
I ordered shoes from AJIO. Due to low quality n not fited well so I returned. I returned on ** aug. & they were going to pick before ** Aug, but nobody came for picking. Then I tried to reach customer care. But there was only robot call. So I m...
Sep 01, 2022 by Mrunal bhandare
Ajio Com - Product not delivered but status shows delivered Open
My complaints were not resolved nor you ajio contacted me. Ajio have scammed me I have not received my order yet it’s showing delivered but I haven’t got the product I don’t know where your delivery guys delivered it or robbed it I am g...
Aug 23, 2022 by Syed sahl jaffer
Ajio Com - 4 June Order no product seems to be faulty Open
I have placed an on * June Order no: FN**********, and US polo (Evan thong-straps Sandals) slipper got delivered on ** June ****. After wearing for few days upper leather got removed, the product seems to be faulty. I do not have tags and box ...
Jul 13, 2022 by Sudhanshu Sharma
Ajio Com - Refund not Issued Open
The refund for RT******** not issued after too much follow-ups over mail....
Apr 09, 2022 by Vishnu Suthar
Ajio Com - Ajio didn t doing the return process Open
Still now ajio didn't doing the return process today is seventh day but they do nothing they only showing that they will re-attempt it on ** October but today is ** of October now what will I do I my money is wasted please help me...
Oct 26, 2021 by Rohan giri
Ajio Com - Package not delivered Open
My order with id no: FL********** and tracking ID's: ********** and ********** hadn't been delivered. But it was showing and was sent message that I had been delivered....
Oct 12, 2021 by Tamarana Prasanth
Ajio Com - Got different order Closed
I wanted to return my order but the order which I have ordered and the order which I have got are totally different. There is a mismatch in tag number also. Please help me out with this. ...
Oct 12, 2021 by Shravana
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