- Return request not processed ^Open

Satyam Singh filed this complaint against Ajio Com on Nov 19, 2022

Dear Team,

I am raised return request for same item three time two time from my end and last time to your customer care team. First time i raised a request on **th October and it's cancelled by your team without any information on **st October. Second time i raised a request on **st October and next day i called your team and inform him about the cancellation they asured me your product picked within given period of time but it's again cancelled by your team without any information on *rd November and the same i called your team Mis. Janvi from your team picked my calls she raised a return request on same day and she assured me your order picked by our team in given timeframe but till date your team not picked the order. In between again I called your team on *th November and inform them not received any update regarding my return request and your team assured me your product is definitely picked within two working day's bur still not received any update.
Today i called your team and Mis. Neha picked my call I informed her about all the things and she informed me your pincode is not serviceable and ask me to self ship. And i was shocked from the same order I return a two item and the process completed and I received the refund from the same. It's happen with my first time ever any E-commerce company is asking for self ship if Ajio is not capable enough to provide a better services so first they have to improve the services rather than advertising focus on your service part because such kind of answer from well known group is not acceptable.

I am not gonna self ship because above answer is not accepted. So request you to arrange the pickup at earliest or process my refund because it's already ** days passed. I need my money anyhow and after a such a pathetic service i am not recommended anyone to use Ajio for shopping to avoid such a silly thing's.

Details and photographs attached for your reference.

Order Id. #FN**********.
Return Id. #RT********
Product. Performax (Straight Track Pants With Elasticated West).

Feel free to call me if you need anything else from my side.

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