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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Rust Orange?
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a. Contact the customer support of Rust Orange first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Rust Orange - Material is not good in one washed it got faded and distinct smell Closed
I ordered a split colour kuti at rs 1200 I recieved after one week . I couldn't wear once firstly when I got this kurti I washed when I washed it got distinct petrol type smell and colours was faded in only one wash .I'm very dissatisfied with...
Mar 15, 2022 by Shivani
Rust Orange - Not refunding Closed
I have purchased one dress but any how i did'nt like it. fitting is not perfect for me and the quality which was shown in image and the quality i got is very diffferent. I mail them to take it back but i got reply mail that i refuse the logisti...
Jul 20, 2020 by Anju
Rust Orange - Refund Open
I have returned two dress of order placed on March ** **** (ROD*****). It’s been months they have also taken the dresses and not refunding the amount through any source. I have mailed them many times but no response is coming also have told ...
Jul 15, 2020 by Neha Vyas
Rust Orange - Rust Orange Order was not placed Closed
I have placed an order on **/*/**** and I received the mail regarding the successful transaction for the same. Since I didn’t received any message or mail regarding the order, I contacted the rustorange support desk. But they are not respondi...
Dec 27, 2019 by Sunil Parmar
Rust Orange - Rudeness of the customer care representative Closed
Please be aware of placing orders with this company. They seem to be very unprofessional and have no courtesy against their customers. I had placed an order on **th of august for two kurtis with cod. My order no is R*D****. Since my order has ...
Sep 18, 2019 by Naina Jain
Rust Orange - No order confirmation from Rust orange Closed
I ordered a Kurti of amount *** from this rust orange site and did an online payment. The payment got successful and even I got a mail. But after that, I did not receive any information regarding my order confirmation or anything. I also emaile...
Sep 04, 2019 by Sucharita De
Rust Orange - Order not placed Closed
Prepaid order was made but no order confirmation was received through email or SMS and their website shows no order history. Please make them refund my order. ...
Sep 03, 2019 by Meghma mukherjee
Rust Orange - Order was not placed Open
I have placed an order on **/*/**** and I received the mail regarding the successful transaction for the same. Since I didn’t received any message or mail regarding the order, I contacted the rustorange support desk. They told that the order ...
Aug 16, 2019 by Gayathri K S
Rust Orange - Order not delivered Closed
Order Confirmation | (******) dated June **, **** This was not delivered. Company is not responding to email. ...
Jul 11, 2019 by Richa Shri
Rust Orange - Refund not being paid. Open
I had placed an order for an item from Rustorange for which I had opted for COD. I received the product within a week. Due to size issues I had to apply for return and the same was promptly picked up the next day ( **th of June). It has been m...
Jul 05, 2019 by Mallika Krishnan
Rust Orange - Refund not credited Open
I have ordered a yellow and grey kurti from Rust orange worth *** Rupees. The item when recieved was not good. In fact, the material was so cheap. I asked for a return. After numerous emails, they collected my item and they picked up the item. ...
Jun 24, 2019 by Nivitha
Rust Orange - Loss of money Closed
Clothes sold by this site are very cheap has cheap fabric and dyes. Also, the amount is not to be refunded by this site. Many people are facing these issues. You can check the reviews of this site. Also, this fraud company should stop advertisi...
Apr 12, 2019 by Sanjana kumar
Rust Orange - Package not received after full payment Open
I've placed an order from RustOrange on **th February by paying the full amount (Rs.***.**). But I didn't receive the product, so I contacted the customer service. They replied by saying that they didn't receive the payment for the same and ask...
Mar 27, 2019 by Sarannya S
Rust Orange - Package not delivered and no response from the site Open
I have purchased one product from rust orange frst week of january ****.And it showed it will delivery after * weeks and when i checked on the *rd week, its showed it will deliver on *th week, when i checked on * th week , it showed it will del...
Jan 30, 2019 by Nishi Manoharan
Rust Orange - Return request is not been attempted . Closed
I have ordered a kurta worth Rs.*** from rust orange on December *st and received the product on December **th. I requested for a return because of the poor fabric of the kurta on the received day itself. I've been chasing customer care thro...
Jan 10, 2019 by Spandana
Rust Orange - Fooling in the name of store credits Closed
I placed an order for a suit set which when delivered was wrong size. Then I placed for return where no guy showed up for * weeks. I kept mailing them (since there is no customer care number). When they didn't respond then I placed another orde...
Dec 21, 2018 by Pragya Rai
Rust Orange - Money not refunded completely Open
They haven't refunded the money completely.they are showing as store credits but not able to use it again with this online shopping I and my friends had lost all the money...
Nov 30, 2018 by Kranthi Athuru
Rust Orange - Product not delivered after full payment done Open
It is shocking how this online company is fooling people. I ordered a dress online almost a month back paying full amount and till date the product has not been delivered. Whereas, I ordered another product which I chose to pay COD. Surprisin...
Mar 22, 2018 by PAULA MUKHERJEE
Rust Orange - Package not delivered and refund not processed Open
I ordered a sari on November * ****. My order number is #******. I paid a sum of ****. Weeks passed by and the product was not delivered and they gave lame excuses. More than a month passed by and I still did not receive my product and they do...
Dec 21, 2017 by R SAINITYA
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