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Yes Bank Limited - Yes bank poor service

Sujit C filed complaint against Yes Bank Limited on Jan 23, 2021

Yes bank is unable to maintain their mobile OTP delivery service for their customers. In last * years time and again my OTP delivery failed to mobile. Although email OTP delivery was working, but that OTP comes after failure of default mobile OTP delivery and a of wait of *** seconds. This hinders smooth transaction through net-banking. Recently I have lodged complaint on **th December, **** about this issue to their top management as well as GOI complaint portal which was forwarded by RBI, but till date no action was taken so far. Such inaction is ridiculous and condemnable.

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Complaint Status

Resolution Demanded:

Apology letter from company

Replace / Fix problem

Yes Bank Limited

9

Total Complaints

3

Total Resolved

33.33%

Consumer Satisfaction

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