Loading...
Md Merajuddin filed complaint against Yatra on Sep 8, 2022
Hi Team,
I booked a ticket via Yatra.com and canceled it directly through Airline due to personal reasons.
Upon submitting my refund request, Yatra was charging Airline Cancellation more than the actual airline cancellation charge.
After lodging my complaint to customer care of Yatra, firstly they tried to close the case without resolving the issue. In response I highlighted to them and followed up as the issue was not resolved.
Then they tried to make me fall in their trap of Yatra service fee & other non-justified charges, which Yatra was levying.
However after several mail, they agreed to deduct the actual airline cancellation charges and refund the remaining amount. Screenshot of all mail communication enclosed.
However, more than ** hours has passed since then & I am yet to receive any update on my refund payment processing.
Whereas, upon checking on Yatra Website, the website does not show any details of my refund rather they have this message displayed on my account.
Dear XXXXXX,
Thank you for booking with Yatra.com
We cannot find any refund request for the reference number- *************.
If you have cancelled your flight directly via the airline or the airline has cancelled the flight, please go to Mybookings and cancel the existing booking to claim refund.
Once the refund is initiated, you will get an SMS and email about the refund details.
Yatra is not reachable. when you call the number it lands on an IVR and guides you to check the website for any information. the website is a big fraud to not refund money.
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
File a Complaint today and let our
experts help you in taking
legal action and getting resolution.
My refund for my flight from Bangalore - Srinagar - Bangalore was cancelled and a refund of Rs.*****.** was to be processed from their end. While they have mentioned that they have processed the refund, the money ha...
Hi, I had booked flights from yatra.com from Mumbai to Male and return for * passengers. I cancelled mumbai to male on medical grounds and rescheduled the return flight. Spoke to Indigo for medical exceptions and t...
I was booking train ticket through Yatra app and payment was completed but ticket was not booked. Want my money?
My refund was processed on *th jan '** but still not credited.
I had booked a ticket from kolkata to bangalore for feb *th on *st jan, i had to cancel the flights cause of personal reason, but i cancelled under the dgca policy, to get full refund. they said as soon as the airli...