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lavina filed complaint against Cars24 on Jul 12, 2022
HELLO
I sold my car VW to Cars ** on **/**/** An amount of Rs.*****/-was held back, to be released after RTP Peshi which was to be held at siliguri according to cars ** on **th oct ****, i got a call on **th to land in silliguri ( WEST BENGAL)from maharashtra and due to covid i refused the same AND WAS TOLD WILL BE GIVEN * MORE ATTMEPTS IN FUTURE FOR THE SAME
Firstly NO appropriate response is received ON CALLS / MAILS SMS from CARS**
however we tried to connect with them once we got the info our car was transferred through VAHAN
and immediately contacted them via mail asking why we were contacted for the transfer after oct
now they refusing to release our *****/- though the car is transferred *** kms away on Kolkata address somewhere not Siliguri
we know that cars ** has no proof of transfer done in Siliguri also and had no appointment taken there since we enquired in Siliguri too
however we need the amount to be released , pls help
this is the mail we received on oct when we got a call * days earlier on **th to reach a state far away from us in covid , how come the mail states we may be required to be present when we confirmed another date
info@cars**.com
Tue, Oct **, ****, *:** PM
to me
Dear Sibananda,
We have received a request from our channel partner regarding the Party Peshi for your VOLKSWAGEN, POLO, Party Peshi is a statutory requirement that might require your presence at RTO for ownership transfer.
The channel partner might call you shortly with further details regarding the process. We request your cooperation to facilitate the transfer. The holdback amount will be released within * days of completion of Partypeshi.
Please feel free to contact us directly at ********** in case of any concern.
Sincerely,
Team CARS**
This is system generated mail. Please do not reply to the same.
It is outright harassment from CARSTF that not only they have not honoured the RTO Peshi appointment but now forfeiting the Held-back amount of Rs.*****/.
Because of this highhandedness and coercive trade practice, I am approaching Consumer Forum with my complaint for readdressing of my grievance
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