- Wrong product delivered by Orient Electric Closed
I ordered * White Aero Slim fan from Orient Electric company website on **th April. The estimated delivery date was the **th of April. First, my delivery was delayed and received on **th April. Out of * fans, one of the fans sent was white marble which is not the same what I ordered. Since **th April, I am calling and sending an email for replacement or refund. There is no proper response from Orient Electric and finally, on **th April someone by name Rahul from Orient confirmed my refund will be done by **th April and I can go ahead and buy a similar product from elsewhere. My refund is not done even today morning i.e. **st April and Rahul is not responding to my calls and emails. It's mental torture for me to chase for update and status from ** days and live without a fan in my new house. They are playing a blame game with the outsourced logistics company but as a customer, I don't care about who you have outsourced or your process. The thing matter to me is ** days and for Orient own mistake I am suffering mentally. Attaching email trail sent to Orient Electric even senior authorities and no response.
Are you brand?
Are you Lawyer?
An apology letter from company official
Get refund or credit for your purchase
Get damages for financial loss and mental agony
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