Amazon.in - Wrong produc5

Vikas filed complaint against Amazon.in on May 31, 2018

Hello, I had ordered a samsung Galaxy On* Prime (Gold, *GB RAM + **GB Memory) from Amazon, which was delivered on **/**/** on cash on delivery, but in the package I received a wrong product of another brand mobile, at the same time I try to contact Amazon Customer Care,and I also mailed shipping packages, wrong product related snapshots to their requirement, then they were given * days to conduct the Investigation process on their behalf and, if there was no update, I was given two times ** hours, but I did not get the any solution,Lastly today when I contacted again, the Amazon team refused my return request because they did not deliver the wrong item Thats means i have received original product not a wrong. according to their investigation, their team Had told me wrong and so my return was denie, after such a long wait my return request was not correct but the truth is that I have got a wrong product they cheated me,
so I request you please handle this issue and investigate on your level and get me back to my original product or my money.

## I attached snapshots of the wrong Products, shipping package with all details of related order

Details:- Amazon.in order #***-*******-*******

Registered mobile -**********
Email - Kvikashvikky@yahoo.com
Regarding issue -- wrong product

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Amazon.in

414

Total Complaints

150

Total Resolved

36.23%

Consumer Satisfaction

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