Amazon India Pvt Ltd - Wrong Item Received from Amazon

Mitesh Surti filed complaint against Amazon India Pvt Ltd on Feb 4, 2022

I've ordered Sony wf-****xm (tws) on Jan **th, on **th Jan I got the parcel. The delivery guy mentioned that record the unboxing for the proofs if something goes wrong, I followed that. I've recovered the unboxing and found that I got wrong item. I've complaint about it at the same day. The customer care manager told me wait till *th Feb, now today I called them and I got to know that they won't give any replacement or refund. The product cost is **,***. What should I do now. Please suggest. I'm attaching the unboxing video as well. Please help me with this.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Replace / Fix problem

Amazon India Pvt Ltd

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