Axis Bank - Wrong Information provided I need 2 Lakh Compensation

Wrong Information provided, I need * Lakh Compensation.

I contacted Axis Bank in the month of November **** in order to avail a home loan.


I informed that my basic salary was INR **,***.** and my personal loan EMI was INR **,***.**.


However, I had also availed a personal loan vide loan number PPR*XXXXXXX**** for INR **,**,***.** on **th October ****. The EMI was INR **,***.** which was not disclosed. (Being Axis bank you should have checked this, this is your mistake)



Basis declaration by me a home loan application number ******** was logged on *rd November **** for INR **,**,***.**.


The said application got rejected by credit team as there was no eligibility based on my income (Owing to Personal loan EMI not Checked by the Bank)


I contacted them in December **** where I again requested for the home loan.


I was apprised that due to my active personal loan amount, I was not eligible for the home.
I was asked to make the partial payment to me personal loan to become eligible for the home loan
Before making the part-payment to my personal Loan I has asked Rakshit & Satish to confirm whether I can get a loan processed without the Link Documents, to which they took some *-* weeks and finally got back to me saying "yes",
Both Rakshit & Satish confirmed me that without the Link Documents (the one they are asking me now) I will be able to get the loan sanctioned, they looked at all the property documents that I shared with them, they checked with some Loan manager in Amritsar Punjab and gave me this confirmation.
Only after getting this confirmation from Satish, I went ahead to make this part-payment, otherwise I would have stopped the process here only and would not have gone ahead making the payment which have costed me part-payment charges.

I made part-payment of INR ***,***.** on my Personal Loan against which I paid part-payment charges of INR **,***.** on **th December ****.


Accordingly, on **th December **** home loan application vide application number ******** was re-logged in for INR **,**,***.**.


On **th December ****, I gave a complaint withdrawal email. (Because only after raising complaint they become some what active)


On **th January ****, you informed me through WhatsApp that we need the Title deed as legal has raised the below query “Raj Rani W/o Tarlochan Singh who has agreed to sell the property in favor of Ata-Ul-Baseer has purchased the said property from Tarlok Singh S/o Karam Singh but no document has been supplied regarding the ownership of Tarlok S/o Karama Singh, please supply me the document / Title Deed on the basis of which Tarlok Singh S/o Karam Singh become owner.”


However, I confirmed that I do not have the required document which was already informed to Rakshit and Satish and Bharat, every one was aware that I do not have link documents.
Now The PNO Sana Amair Khan playing the game and not resolving the issue.
More than a month back Rakshit also called and agreed that they gave me the wrong information.

During this on *nd June **** Sana Amair Khan also sent me an email saying some lady spoke to me and I asked her to close the complaint, which is absolutely wrong, I never received a call from anyone and I have never asked to closed the complaint.
And after *nd June email there is no update from PNO. Today **th June I have again sent a followup email to them.

Now I need a COMPENSATION. IT'S MY DEMAND. of * Lakh Rupees.
I am not asking for any refund of any part payment charges. I am demanding a COMPENSATION OF RS. * LAKH.