Air India
- Wrong information and boarding pass thereby leading to panic situation and 1 hour of struggle for fa Open
filed this complaint against Air India on Nov 17, 2023
Resolution Demanded:
Apology
Wrong boarding pass issued by AI and confusion in Chennai whether it is Air India Express or Air India . CISF was reluctant to let in . Even the security at Check-in was hesitant. Made my family who has medical problem walk for ** minutes from T* to T* due to the confusion twice up and down. The duty Manager Girish at Chennai airport also has no clue . Created panic . I was travelling from Colombo to Chennai and Bangalore. AI **** the so called code sharing flight created the problem
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Air India
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