- Worst service given by flipkart for mI phone ^Open

Ankur Chawla filed this complaint against Flipkart on Jun 20, 2020

Dear Team,

Flipkart is having the worst Service, service provider and customer support team ever i have seen.
I had ordered one product and there was a defect in the product with AWB **************. Then I raised a complaint with the customer support team, they asked me to perform some troubleshooting steps, but still the problem remained the same. I raised one more complaint on that same issue then I got call from the flipkart backend team and they asked me to give permission to cancel the request and request will be raised by flipkart team from their side but no resolution as everytime only one excuse that it will take **-** hours but those **- ** hours hasn't come so far.
Even i asked the backend team to connect me with their senior team or escalation team, but they denied to help me with that. This is how the customer support team and the logistic team are behaving and acting with customers. I asked them to forward my concern to the higher level but they completely denied to help me on those issues and everytime said we are escalating the issue.
Could anyone please let me know how I can forward my concern to the higher level of flipkart and let their higher level team know how these Frontend, Backend and logistics teams and acting on customers issue. And Moreover when I will get my refund .

Thanks and Regards
Mansi Chawa

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