TCL
- Worst service Open
Sachin Sai Marella filed this complaint against TCL on Dec 15, 2021
This is kind notice to bring you that I have purchased TCL **PE series last year . Just using for ** months , I observed a problem with my displayed , reached out to your support in month of September .
The technician visited our home and identified that there is a problem with the part and requested for a replacement of the TV.
After further follow up (at-least *-* calls a day ) , I got a used second hand tv as replacement . I was shocked to see that and understood thats how TCL company works in terms of replacements . I was really unhappy that they provided a used tv .
To add to my frustration , the TV that was provided to me as replacement had worst display quality and after raising complaint , your technician identified a problem with the part in the hardware and asked for replacement .
But after waiting a month , i came to know that the request for replacement of that part is rejected .
So finally in sequence
My original tv was not working raised a complaint
Was replaced with old used tv
That tv had problem and has no part to replace.
The only option is I have now to approach consumer court to further escalate this. I would never ever recommend this “TCL” to anyone and regret everyday to get this tv .
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
TCL
Resolved
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