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Prem Garg filed complaint against TCL on Nov 25, 2021
I purchased ** inches TCL TV Model **P*** on ** Sep ** from TataCliQ. The display panel went blank on ** Jul ** and after the service call, TCL engineer informed that the TV would be replaced. My complaint no IN************ dt ** Jul **.
I was informed that I would be given replacement TV by ** Aug **. However even after FOUR months I didn’t get any intimation or replacement date for my TV. Since Sep ****, it was informed emailed to me that the replacement TV has already been dispatched. However, till date I haven't received any news of my TV.
Very poor customer response. Even after endless calls, chats and emails, I am still to receive replacement TV. I have also requested that if the particular model have been discontinued or would take more time, then provide my equivalent latest model available or refund me the TV cost.
Please take up shameless TCL for the resolution at the earliest.
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