Ibell - warranty not claim

I am, purchased ibell tower fan last year **** August month first week, under * year warranty period and an additional warranty of * months of online registration. the product was received in very good condition, and run properly for only * months, after six months it was not properly working, two months before totally stop working that fan. two months before am claimed the warranty ibell warranty what app number **********. past two months they told me only one answer your spare parts courier your address after our service employ contact to service your product .but its not proper attempt of my queries. only text my question but did not inform any proper result. am asking the courier no also they didn't give, it because they did not courier anything,please I need a replacement for my product or return my amount.