OLA ELECTRIC
- Urgent Complaint Regarding Unsatisfactory Service Experience and Delayed Repair of New Bike Open
Tejas Sunil Karwa filed this complaint against OLA ELECTRIC on May 05, 2024
Resolution Demanded:
Apology
Replaced
Dear [Ola Service Center Manager/Concerned Personnel],
I hope this message finds you well. I am writing to express my deep dissatisfaction and frustration with the service provided at your esteemed Ola Service Center. My experience with your service has been nothing short of atrocious, and I feel compelled to bring this matter to your immediate attention.
On April *, ****, I eagerly took delivery of my new bike from your showroom with high hopes and expectations. However, my excitement quickly turned into disappointment and inconvenience when my bike unexpectedly broke down on April **, ****, a mere twenty-six days after purchase. This unexpected failure has caused significant disruption to my daily routine and has left me stranded without reliable transportation.
Despite promptly bringing my bike to your service center for repairs, I am appalled by the lack of progress and communication regarding its status. For the past six days, my bike has remained untouched by your mechanics, and I am utterly bewildered by the apparent indifference and negligence displayed by your staff. Despite my repeated inquiries, I have received no satisfactory explanation for the delay, nor have I been provided with any meaningful guidance on the nature of the problem afflicting my bike.
This prolonged delay and lack of communication not only demonstrate a blatant disregard for customer satisfaction but also reflect poorly on the professionalism and competence of your service center. As a loyal customer of Ola, I had expected nothing less than prompt and efficient service, especially considering the premium price I paid for my new bike.
I urge you to take immediate action to rectify this unacceptable situation and expedite the repair process for my bike. Additionally, I expect to be kept informed of any developments regarding the status of my vehicle and provided with clear and transparent communication moving forward.
Failure to address this matter promptly and satisfactorily will leave me with no choice but to escalate my complaint further and explore alternative avenues for resolution. I trust that you will prioritize this issue and take the necessary steps to restore my faith in Ola's commitment to customer satisfaction.
Thank you for your attention to this matter.
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OLA ELECTRIC
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