KFC
- Complaint Against KFC VR Punjab Mall for Incorrect Billing and Refund Delay Closed
Kimi Shrivastava filed this complaint against KFC on Sep 02, 2024
Resolution Demanded:
Apology
Refund
I am writing to formally lodge a complaint against KFC VR Punjab Mall regarding an issue with my order and subsequent refund delay.
On August **, ****, I placed an order that included a couple of KFC stuffs and * piece of smokey grilled chicken at KFC VR Punjab Mall. However, the cashier mistakenly charged me for a whole bucket of smokey grilled chicken, and charged a total of Rs. ****/-. Upon realizing the error, I brought it to the cashier's attention, and she rectified the order. I was then asked to pay Rs. ***/- again for the correct order (* piece smokey grilled), and she assured me that the refund of Rs. ***/- for the bucket would be processed online and reflected in my credit card within a day or two.
It has now been * days, and I have yet to receive the refund. Despite daily follow-ups with the cashier, I am repeatedly told that the refund is in progress without any concrete resolution. This delay and lack of transparency are highly disappointing and unacceptable from a reputed brand like KFC.
I kindly request the Consumer Forum to intervene in this matter and ensure that I receive my refund of Rs. ***/- at the earliest. Additionally, I urge the forum to take necessary actions to prevent such incidents from occurring in the future, ensuring better customer service and accountability.
Are you brand?
Are you Lawyer?
KFC
Swiggy
"I am very satisfied with Voxya. I got a call from Swiggy that they have initiated the refund for the misplaced order and that they are apologetic about it."
Shruti Karanth
Related Complaints
KFC - Money taken by Zomato staff Closed
Sir **th Aug kfc ordered delivered by your staff name JONY SARKAR who has misbehaved and taken without consent of my parents ***** for kfc order which was only of rs *** rs ...
Aug 17, 2024 by Avinash shankar
KFC - Package not delivered Closed
I have ordered in KFC via KFC mobile application. I have done payment via upi. My order gets confirmed and got a message from them via text message and WhatsApp. I got message after ** to ** mins that your order received. But still I didn't re...
Aug 04, 2024 by Christina Divya
KFC - Order not placed though the payment was done successfully Closed
I had ordered KFC through online and paid it using UPI and it was asked to pay the payment to Yum Resturant India Pvt Ltd and I was asked to pay ₹*** but the order wasn't placed. Please help me, I'm a student and getting money isn't easy. ...
Aug 01, 2024 by Benjamin Ricky
KFC - Order not delivered Closed
I had placed an order via the KFC app on **th July and the order got shown as delivered within * hour without the order actually getting delivered. I waas charged the entire amount but never got the refund. I spoke with multiple customer care e...
Jul 08, 2024 by Aniket Sharma
KFC - Money got deducted while placing order in kfc app Closed
O was placing order from kfc app. The money got deducted and refreshed to home page again....
Jul 04, 2024 by Nayanika pal