Den cable network
- Unusual disconnection of Den cable network done by LCO and demanding more money for reconnection Closed
Ranbir singh filed this complaint against Den cable network on Oct 12, 2020
This is a reminder letter to let you know that no active response has been made by the respondent authority. Hoping for positive response from you.
I, resident of , ALIPUR, DELHI, ******. I am subscriber of DEN cable network provided by LCO : HARSH MANN CABLE NETWORK PRIVATE LTD.
According to the Telecom Authority of India, I have fully payed (month wise) for the package so that I can watch all my favourite channels.
I have not seen such bad and unusual service in my life. They always used to come earlier to collect their monthly money for package in advance but when it comes to the services, no body cares. Sometimes the channels run with disturbance and bad sound. The cable operator frequently used to disconnect our connection.
Our TV was not functioning due to some fault, we gave it for repair and said to the LCO's to cut down connection till our TV gets repaired. He didn't cut down our connection but after *-* days we asked him to connect the network if he had disconnected the cable network earlier. When we complained about the same, they started demanding more money for the reconnection. It's not only my case, there may be more similar cases which never comes to picture. They are earning by false means. Not only this, but also, they are always rude and even says 'Jao hum nahi karte, Jo karna hai karlo'.
According to TRAI's latest rules states that 'A Prior notice of a minimum of ** days to be given for the disconnection of services to consumer,' applied similar for the consumer too.
They had taken advance money for the month of June, and are now again demanding more money for the reconnection of network for the same month (June), which has been already paid by us.
I have lodged several number of complaints, calling to the DEN Customer Care Service Number. ***********, but despite of all the calls made, they never gave us the complaint no. (Docket no. to be provided after calling the DEN Customer Care, via SMS) even after asking for several times. No complaint id Or no. is given to us. Every time they used to console us that the service would be provided to you soon and we are looking into the matter. But seems no enquiry has been made in the matter till now.
Although, as per TRAI regulations, All complaints should be responded within * hours of receipt of complaint by the service provider, also no reason for delay has been notified yet.
Hope you understand the situation very well and thus help us in resolving the matter of disconnection of network by the LCO's .
Please look into the matter seriously.
Set up box no.- *****F***D*A
Thanking you
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Replace / Fix problem
Den cable network
Resolved
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