- Unresolved Vehicle Issues ^Open

Azam Muhammed filed this complaint against KIA INDIA PRIVATE LIMITED on Aug 10, 2024

On April **th, my vehicle experienced a breakdown and was subsequently sent for service at the KIA Nettoor branch. Despite the urgency of the situation, it was not until May *rd that I received a courtesy car, which was only provided after I escalated the issue to KIA India. My vehicle was finally returned to me on June **th, after an unreasonable delay of over two months. During this time, the warranty period on my vehicle expired.

Within just two days of receiving the vehicle, I discovered that the rear camera was malfunctioning. When I approached KIA for a resolution, they informed me that I would have to pay ₹**,*** for the replacement of the camera. This issue would have been covered under warranty if the repairs had been completed in a timely manner, ideally within a week or two. The extended delay caused by KIA's service center resulted in the warranty expiration, leaving me unfairly burdened with this additional cost.

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