Vodafone Idea Limited
- Unnesesary Bill Charges and Number Barred Open
I am a vodafone customer for a long time. My number is : +** **********. I moved to Canada in august **** and had international roaming pack activated for about * years. This plan was only for ** rs and if anyday I make any calls or use that number, the plan would charge me *** rs for that day. In past * years , Vodafone added *** like *-* times to my bill. I only used this number when I needed my bank OTP and thats the reason why I had to keep this number activated even in Canada. Once or twice I paid without any questions. But there were days, when I didn even activate my vodafone sim for months and still *** rs would be added to my bill. I tried to send several emails and talk to customer care. But I always got one automated reply saying our billing system is correct and we cannot revert your charges.
I had no choice then to pay as otherwise they would block my number and I wont be able to make bank transactions. So I kept the phone number activated and paid unnecesarily.
Now interestingly, I came for a vacation in India in Jan **** for a month so I had changed my plan to red_plan *** for a month. But during my stay in canada, time and again vodafone kept charging me unnecesarily for some calls which I never made. But still I paid the bill because I didnot want to get into unneccesary complains. Now before returning to Canada on *rd March, I specially went to the custome care in Delhi and asked them to change my plan back to international roaming and stop *** plan. She happily activated my *** international roaming plan (which was earlier ** rs) and forgot to deactivate *** plan. I had such a time crunch and I went to customer care to change my plan.She even gave me ***+ discount as last bill again had some *** charges on my bill. But still after * months I realised these guys were charging me ***+***. I wrote many emails to corporate vodafone but always they have one same thing to say. Its like nobody even bothers to read the emails and just send a copy paste reply to all the emails I sent them. I tried to call customer care. After so many days, I was finally able to talk to this lady who didn even know what she was doing. I requested her to atleast now cancel my *** plan since I am not using it. She told me if she cancels that , my number will no longer be activated. I tried to explain her that I was using just international plan for * years and I am requesting to do the same. She didnot understand. When I told her to transfer the call to her manager, she failed to do so. I tried to tweet do whatever I could but everyone gave same reply. Teh lady at delhi customer office told me that ** plan is now *** and I had got that activated. But currently customer care says they dont have any plans as such. And they keep charging me for both the plan.s This time I wana fight for my rights and now I am claiming to get all extra money they have charged me in the course of * years. Thats why I am raising this complaint.
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Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
Max Serve Solutions Pvt Ltd
"Thankful to Voxya. As soon as the company received the legal notice, they contacted me and refunded my money taking back their items."
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