Vodafone Idea Limited
- Unjustified billing charges Open
The reason to write to you is that I am continuously mentally harassed by Vodafone executives in both over the call or over the email and as a result, I do not have any options except to writing to you.
Background Summary for your reference:-
My mobile number for which I have been charged approximately **,***. I have exchanged a couple of emails to raise the issue with the Vodafone service provider in terms of inaccurate billing and unjustified charges. However, the Vodafone support team is not able to understand my concern and pushing me to convince that the billing calculations are correct and do not require any correction. I have provided the evidence and proper explanation despite there responses are so immature and irresponsible.
Issues faced so far:-
*. My number has been inactivated despite being discussed and agreed that the number will not be inactivated with the customer care executive. I am not sure what else a customer has to do from his end to get uninterrupted service.
*. Despite an advance request for international roaming pack i.e. *,***, I have been charged for a daily basis plan i.e. *** per day. Evidence against the request has been shared and you can also check the recordings wherein the executives get my confirmation around the pack activation on **/**/**** on the very next day.
*. I have been charged for data services, for which I do not have any idea. I have only raised a request for international roaming to receive messages or calls. I believe this should be Vodafone responsibility to share the prior notifications like other roaming messages but in this case, I have not got any intimation or prior notification however after data usage received an SMS that you have used the data.
*. For an international call, I had a word with the executive to cross-check what are the charges applicable if I make an international call and by the time he/she said no charges it's all free however I have been charged **** for making the international call.
I have accommodated everything which I can and attached the evidence against the international roaming request. Please take the necessary action and get my issue sorted out. As per my calculation, I am expecting my bill to be around *,*** however I have been charged ***** which does not make any sense. Please assist.
Are you brand?
Are you Lawyer?
Refund / Credit for purchase
Damages for loss and agony
"The social media sharing helped me a lot. I am thankful to Voxya for helping me. Thanks"
Repeatedly they deduct amount from balance for no any reason. Sometimes activate any value added service sometimes activate caller tune without initiating from our side. And then they do not connect to their executive for Redressal. And this is...
Apr 07, 2020 by Manohar singh
Recharged my number of Rs.***, the amount was debited from the bank account but the number did not get recharged. Unable to make calls and use internet. Tried reaching the Vodafone executive but did not get connected to any of the executive. Wo...
Mar 24, 2020 by Zoha Tehreem Shariff
I have been a Vodafone user for the past * year. From the last ** days, I have been facing very poor network quality. My number comes not reachable almost **% of the time. The call drop rate is so high that almost every call gets dropped within...
Feb 24, 2020 by Pranav Wadhwa
My location: Bogdo, Along, west Siang district,(******) Arunachal Pradesh Bohut mahino se complain kar raha hai Vodafone ko slow internet Aur call drop ke kaaran Par vodafone wale network ko improve hi nahi kar rahe hai Madad kijiye bade ba...
Feb 09, 2020 by Ungga yamir
Hi , I was top up Rs*** * times suddenly my balance became zero and while called Vodafone customer service they saying detected for some using of some services but I never send any sms in that particular months. Help me to proceed further to ge...
Dec 22, 2019 by kamarajan ramachandran