Makemytrip
- Unilateral Cancellation of my Hotel Booking Open
Bibhudutta Basantia filed this complaint against Makemytrip on Oct 22, 2024
I am writing regarding my recent hotel booking made through the Smartbuy website. The payment has been completed, and the bookings were confirmed for * rooms on * separate bookings. Despite, after a couple of days I got a call from makemytrip that the booking was made at a low price and it could not be honoured.
The * bookings are: NH************** and NH**************.
In fact MMT went ahead and cancelled one of the bookings (NH**************) despite my protestations and money has been refunded, whereas the *nd booking still stands.
It would be highly concerning if a company of MakeMyTrip’s stature were to cancel a confirmed booking after payment. Such an action would not only cause me significant inconvenience but could also raise questions about the company’s reliability in honoring its commitments.
While MMT maintains that this booking was created because of a technical glitch, it was none of my fault. Also, this dispute may not have a large financial impact on your organization, given MakeMyTrip’s presence as a NASDAQ-listed company.
If this booking is cancelled despite the confirmation and payment, I will have no choice but to escalate the matter through the appropriate channels within MakeMyTrip and consider further actions, including approaching consumer forums in both India and the USA.
I kindly request your immediate attention to resolve this issue and ensure that the booking is honored.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
Makemytrip
Resolved
Frustrated? File a Complaint
Travolook
"I really thank you Voxya support team for quick support on Travolook refund issues, I got my refund amount. Indeed appreciate your quick help."
Santosh Dash
Related Complaints
Makemytrip - Mental harassment by Makemytrip Closed
I was denied checkin against my booking at Hotel Levante on **th Jun. Despite of multple calls no action was taken and no one called me back from MMT. I took the checkin by paying the additional amount and escalated the issue to the MMT team to...
Jun 27, 2024 by Kapil Agarwal
Makemytrip - Transaction failed ticket not issued refund needed Closed
I had booked a flight for Amritsar to pune via MakeMyTrip. And the amount for the same got deducted from my bank account. But it shows transaction failed! And I have tried my best to reach to MakeMyTrip but they're not responding to any of the ...
Jun 27, 2024 by Sunanda Menon
Makemytrip - NON REFUND OF CANCELLED TICKETS Closed
I Have Booked Flight Tickets from Hyderabad to Dehradun on **.**.**** Rs.*,**,***/- and Advance Given on **.**.**** of Rs.**,***/- , Total Ticket cost for ** Passengers are Rs.*,**,***/- and we hae cancelled * tickets on same day and after * da...
Jun 18, 2024 by CHUDI DHEERENDRA RAO
Makemytrip - Refund not received for Go Air Bookings Closed
We had booked ticket from Mumbai to Phuket through Go Air, however the Company got insolvent and all the flights got cancelled. We are yet to receive our refund for the flights. Reference No. *****************...
Jan 31, 2024 by Danish Shaikh
Makemytrip - Refund not delivered Closed
I tried to book in makemytrip for train ticket unfortunately it's not worked but my payment is completed and they said it'll be refund on sep **th today is sep ** they shown refunded but I don't get my money I checked balance it's not recieved ...
Sep 29, 2023 by Sohan Sebastian
