Oyo
- Unhygienic and filthy room Open
Ranganath Guptha Ragavendra Singri filed this complaint against Oyo on May 12, 2019
*) We booked a room through OYO for the Edition O ***** US Consulate on *th of May where we travelled from Mysore to Chennai with booking ID EAFS****.
*) When we reached the hotel first they said lift is broken and then the credit card machine is not working. We accepted that happily since things can go wrong and we should adjust.
*) They asked us to make payment of **** even without showing us the room. After making an online payment they gave us a room numbered *** while the details in the OYO app was showing room number ***.
*) We went inside the room and it was so unhygienic and smelled like rotten meat, insects and flies were around as well as the bucket they kept inside the bathroom was rusted and you will literally feel like getting infected as soon as you enter the dam room. AC was also not working and all the furniture inside was dirty and broken including the mattress was not in the state of use.
*) In the next * minutes, we contacted the hotel management and they disagreed to make a refund or relocate us to a different.
*) After speaking to OYO customer service team for ** minutes on the phone where they put me through a conference call with hotel management but they were rude enough to disconnect my call without providing a resolution at almost ** in the midnight.
*) We had to book a room in completely different hotel Fortel nearby through Trivago for that night since this left us devastated in the middle of the night in an unfamiliar city. In the last * days, I tried to contact OYO customer service several times where they made a promise that the manager will contact me which did not happen so far.
*) Every time I called OYO customer service they kept disconnecting my calls after putting me on hold for ** minutes or so. Such a bad and disgusting service provided by both OYO and the Edition O hotel in Chennai.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Oyo
Resolved
Frustrated? File a Complaint
PhonePe
"Voxya helped me to resolve the issue with PhonePe and I was able to receive my money back. Thanks team."
Hiteshbhai Jodhani
Related Complaints
Oyo - Double charges without bill Closed
I book hotel for * days and make online payments. On *st day only I do check out they deduct * days amount and not given me GST invoice after many followups....
Apr 10, 2021 by Datta Dabane
Oyo - Amount not received Closed
I booking oyo hotel,whether conditions so i canceled my booking but amount is not refunded.....
Feb 22, 2021 by KANNAN
Oyo - Refund Closed
I booked a room through oyo and I did the payment also and before check in i received a message that my booking has been cancelled i contacted the hotel they said they don't have my booking and the oyo gave me a refund of Rs.***. Oyo has a very...
Feb 17, 2021 by Deepika Yadav
Oyo - Money deducted but booking not done no record of booking but transaction done Closed
Dear Sir, i have done a booking on Oyo rooms. I paid INR **** through Phonepe UPI service. Money was deducted and i recieved the msg of this transaction but room booking not done. Then I contacted the customer care and asked them for refund. Bu...
Feb 17, 2021 by RAHUL RAJU YADAV
Oyo - No refund of payment Closed
I prepaid of amount Rs. **** for an oyo hotel utsav at jabalpur. But my amount was debited from my side and no record of that payment was found in the app and even when i called them they said no such transaction has been initiated. But I do h...
Feb 15, 2021 by Menika
