consumer court consumer Forum

voice of consumers

  • Browse Complaints(current)
  • Login
  1. Home
  2. Complaints
  3. Travel company not booking ticket against cancelled ticket of Lockdown
Records save successfully

Yatra.com

 - Travel company not booking ticket against cancelled ticket of Lockdown Closed

Vivek Dubey filed this complaint against Yatra.com on Aug 15, 2020

I had booked my return Ticket from Bangluru to Delhi for under Yatra reference no. YT********,
Due to lockdown this flight did not take place.
And on enquiry I had received following email from ur side.

On Wed, ** Jun, ****, **:** Yatra.com, <support@yatra.com> wrote:
Dear Shagun ,
Greetings from Yatra.com!
Please accept our sincere apology for the last response .
This email is with reference to your flight booking under Yatra reference no. YT********
We would like to inform you that your flight with Air India has been cancelled by the airline and the entire amount of original PNR has been protected at full value.
Please know that the rebooking option is available for travel dates till **st December ****. You will also have the option to change the origin and destination of your travel. No rescheduling fee will be charged however, fare difference if any will be applicable.
Once you have finalized your rebooking dates, please reply on the same email with preferred dates, origin, and destination at least ** hours prior to the planned schedule anytime before **st December **** in order to utilize the full protected value of your original ticket.



NOW when I am trying to book my flight ….I am not getting any response…My requirement is as follows;;



Hello,

This is with reference to my flight booking under Yatra reference no. YT********.
It was informed to me that my rebooking options is available till **st December ****. I am now trying to book my flight ticket from Bangalore to New Delhi on **nd Aug ****. I want to book Go Air flight no. G****, morning **:** AM departure from Bangalore and arrival at New Delhi at **:** PM.
Kindly let me know the process to avail my protected amount and help me in getting my flight ticket booked on the mentioned date and time.
Also please let me know in case there is any fare difference.
Kindly get the flight tickets booked as soon as possible.

Thanks and Regards,
Shagun

Are you brand?

Resolve Complaint


Are you Lawyer?

Help Consumers

 


Resolution Demanded:
Refund / Credit for purchase
Damages for loss and agony

Yatra.com

349 Total Complaints
190 Total
Resolved
54.44% Consumer Satisfaction

Frustrated?     File a Complaint

Share complaint with others:

OYO Hotels

"Number of times I tried to get a refund from OYO but they did not bother. But after I approached Voxya, they nicely handled the matter and I got my refund."

Samit Brahmachari

Resolved

Resolve complaints to succeed in business

We support businesses as much as we support consumers. Create your Company Account at Voxya by filling the form and we will help you to resolve consumer complaints.

Resolving customer complaints are important to succeed in business. Infact consumer complaints are opportunities to build trust and long-term relationship with customers that can turn customers into Brand advocates. You should check our detailed article on how brands should resolve consumer complaints here https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/

How it works

  • Fill form to create account
  • We verify business
  • Login & start resolving

Voxya benefits

Building Customer Trust

Voxya helps businesses in pacifying an annoyed customer and building trust & long-term relationship with him by responding to his concerns.

Efficient Complaint Management

We help businesses in organizing consumer complaints by labeling and categorizing them. You can take action based on time, type or urgency.

Quick Response

Voxya provides tools to quickly respond to consumer concerns by creating frequent responses and pushing them on demand.

Resolve Complaint Quickly

As we regularly capture complaints so we notify businesses as soon as we receive any complaint at our platform, thus enabling quick resolutions.

Build Better Brand

Voxya helps in identifying issues in your product or services. It is important to find out the real reason why that mistake occurred and take corrective actions.

Customer Loyalty & Retention

With Voxya you can convert annoyed customers into loyal customers by offering quick response and resolution.

Read more Read Less

Company details (You are registering for Yatra.com)
Personal details

Help consumers to file consumer forum case

Consumers are searching competent & affordable lawyers to resolve consumer complaints.
* Upload Bar Council ID photo
* Upload professional photograph with clear background
* Upload Your AADHAR card / PAN / Voter ID

Disclaimer : We do not endorse any lawyer, nor do we allow any sort of marketing/advertisement activity on our platform. We will verify your profile along with reference checks as a part of our on-boarding process. You may get a call / email shortly from us.

Related Complaints

Yatra.com - Refund from yatra Closed

I have booked train tickets from yatra and they took money from my bank I made payment money got debited but ticket status is showing as cancelled on yatra app...

Jan 24, 2023 by Shubham gupta

Yatra.com - Refund issue False information while booking on yatra com Closed

Hi there, Yatra.com guys are showing some amount during booking while choosing cancellation protection and attracting the customers.After we cancel, we know the ground reality.I booked tickets for two people .Technically I should get around ...

Jan 18, 2023 by Razia Begum

Yatra.com - Refund status of flight cancellation Closed

I recently booked a ticket from yatra.com and cancelled the flight and was eligible for a partial refund from their end, which I received an email from the airline stating the amount to be credited after cancellation, however I tried my best to...

Dec 27, 2022 by Rituparna Sonowal

Yatra.com - Payment made but ticket not issued Closed

Payment made but ticket not issued ...

Dec 19, 2022 by Anowar Hussain

Yatra.com - I want refund from yatra com Closed

I booked my ticket guest as I don't have time to create an account on yatra. and I mention my email and phone number to yatra for confirmation. I dint any confirmation but they send request for payment on googlepay or gpay as I mention my phone...

Dec 07, 2022 by Nazeef affaf

Mark this Complaint Resolved

Do you want to mark this complaint as Resolved?


Please leave feedback if you like our services
  • Facebook
  • Twitter
  • Youtube
  • Instagram
  • Google Play

Lawyers & Advocates :

  • Kerala
  • |
  • Karnataka
  • |
  • Telangana
  • |
  • Jammu & Kashmir

Consumer Forum :

  • Uttarakhand
  • |
  • Arunachal Pradesh
  • |
  • Kerala
  • |
  • Puducherry

Online Complaints :

  • LPG/Petroleum Complaints
  • |
  • Automobiles Complaints
  • |
  • Builder Complaints

Create Account :

  • Company Registration
  • |
  • Lawyer Registration
  • |
  • Consumers Club

Take Action :

  • File a Complaint
  • |
  • Hire a Lawyer
  • |
  • Get Business Help
  • |
  • Talk to a Lawyer
  • ©2023 voxya.com
  • |
  • Terms & Conditions
  • |
  • Refund Policy
  • |
  • Privacy Policy
consumer court consumer Forum

File online consumer complaint from any state or district. We prepare your consumer complaint for consumer court and consumer forum in state or district or any consumer court and forum in India.

  • Companies
  • |
  • Stories
  • |
  • FAQ
  • |
  • Help

Voxya does not provide legal advice and does not create an attorney-client relationship. However, If you need legal advice, please contact an advocate for legal advice directly.
Voxya is an independent platform and it is not affiliated with any Brand, Company, Government agencies or Forums.
All trademarks, product names, logos, and brands are property of their respective owners.