Travolook
- Travel agency cancelled my flight tickets and are not providing a refund Open
Mamta Soni filed this complaint against Travolook on Jul 13, 2021
I booked a domestic flight through Travelook. I used a credit card for payment purposes and through due process, the total ticket amount of ₹****.** debited from my account. However, I received a peculiar email from Travolook, that stated that my booking was "in progress", which was unusual since the amount had already been debited.
I called up Indigo airlines to confirm whether they had received the booking I had made and to my utter dismay, they responded in the negatory.
In about ** minutes, I received an email from Travelook which stated that my booking was cancelled. The email contained negligible information about the refund I am owed. I called their customer care and they were extremely dismissive and on doing a quick internet search, I realised that Travolook has an utterly mala fide modus operandi and have cheated multiple consumers in the past. I understand my rights under the Consumer Protection Act, **** and I am seeking legal assistance under the same.
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Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Travolook
Resolved
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"OYO has initiated a full refund within no time, only because of your help Voxya. Thanks a lot for the support."
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