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Debasis Baliar Singh filed complaint against Travolook on Mar 28, 2023
I tried to book a flight from Mumbai to Chennai with reference no.REF********** on **/**/****, I paid for the booking but later it was cancelled from TRAVOLOOK's side. I was supposed to get my REFUND within * week of the cancellation but it has now been * MONTHS and I am still waiting for it. I have made numerous calls and E-mails to the customer care executives/Support Team and they have said many things about getting my refund i.e I will get it in a week, we have initiated the refund but there is some problem from your bank side etc. I have given them all the information and data to help get my refund. For the past one moth their relationship manager is fooling me by sending me the same e-mail asking for time.
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
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