Agoda and OYO
- Ticket is not raised and refund not initiated Open
Pursottam Raj filed this complaint against Agoda and OYO on Sep 26, 2022
I had booked a hotel and paid the amount online, and when i reached there , they told me no rooms are available and i have to cancel that. But there was no any option to cancel because booking was already confirmed. And when i called OYO, they said that i have already checked in but i hadn't. Then they called hotel manager to confirm whether i checked in or not, but he didnt received their call. And then i was told to call oyo again within **hrs after checking out time. And when i called, they just transfer the call to service team and in there same menu option is repeating again and again. And i paid ***.** amount and they are saying i have paid *** rs only. And also not raising a complain regarding this and not taking strict action.
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Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Agoda and OYO
Resolved
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PepperFry
"Before logging my complaint in Voxya, I had approached the consumer forum which was a big disappointment. Voxya provided excellent service and resolved my complaint. I have received the refund from PepperFry."
Arijit Sengupta
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