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Bharti AXA Life Insurance

 - Surrender Policy Closed

RAVI PRATAP SINGH filed this complaint against Bharti AXA Life Insurance on Jul 15, 2020

श्री मान जी
मैंने फरवरी महीने मे Bharti Axa life Elite Advantage Policy No.: ***-******* saving purpose के लिये ली थी। जिसका मैनें सालाना प्रेमियम *****/- रूपये dvance प्रेमियम जमा करवा दी थी।
Saving purpose के लिये मार्च महीने मे एक और Bharti Axa Shining Star policy No: ***-******* ली थी। जिसका advance yearly premium *****/- रुपये दिया था।
मेरे पिता जी का कैंसर का इलाज चल रहा था। पर इलाज के दोरान मेरे पिता जी का फरवरी महीने मे स्वर्गवास हो गया। पिता के इलाज क लिये मैने अपने मित्रो एवं रिश्तेदारों से लगभग * लाख उधार ले रखा है। कोरोना वायरस आने के कारन मेरे मित्र एवं रिश्तेदारों की आर्थिक स्तिथि डगमगा गयी है। और वे मुझसे उधार दिये हुए पैसों की मांग कर रहे हैं।
इस कारन वर्श मैं chandigarh स्थित bharti axa के दफतर गया। पर कर्फ्यू के कारन वर्श मुझे चंडीगढ़ जाने की अनुमती नहीं मिली। चंडीगढ़ के bharti axa के दफतर के फोन न: *********** पर भी call किया पर फोन पर किसी से बात ना हो सकी । फिर इधर उधर पता करने पर मैनें ** मई को bharti axa के toll free नंबर *********** पर भी call किया। जिस पर मुझे जानकारी मिली की ** दिनो का freelook समय समाप्त होने के कारण वर्श मुझे policy surrender का कोई पैसा वापीस नहीं मिलेगा।
इस बारे मे मैने अपनी दोनो policy का वेर्वे के साथ bharti axa की service email id पर भी email किया। उधर भी मुझे यही reply आया की अब policy surrender करने पर मुझे पैसा नही मिलेगा।
कोरोना महामारी फलने पर total lockdown होने पर मैं किस तरह policy cancel करवाता। policy bond भेजने के लिये post office भी बंद पढ़े थे। ਮੈਂ विनम्रता से विनती करता हूँ * महीने का premium काट लिया जाये। बाकी पैसे मुझे जल्द से जल्द refund कर दिये जाएं। मेरी आर्थिक के साथ साथ मानसिक स्तिथि भी tension की वजह से खराब होती जा रही है।
I also complaint in IRDA but after company reply they said go to nearest consumer court.

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Bharti AXA Life Insurance

3 Total Complaints
2 Total
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66.67% Consumer Satisfaction

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