Luxuria travels
- Subject Complaint Regarding Booking Date Change and Unauthorized Charges Dibrugarh to Guwahati Rout Closed
Rahul Mondal filed this complaint against Luxuria travels on Mar 20, 2024
Subject: Complaint Regarding Booking Date Change and Unauthorized Charges - Dibrugarh to Guwahati Route
Dear Rebus Luxuria Travels Customer Service,
I am writing to express my dissatisfaction with my recent booking experience on the Dibrugarh to Guwahati route with Rebus Luxuria Travels. On March **, ****, I booked a ticket for this journey with the intention of traveling on March **, ****. However, I encountered several issues that need immediate attention.
Despite my attempts to change the travel date to March **, ****, through the Rebus app, I was unable to do so. The system did not permit me to modify the booking, and consequently, the date remained set for March **, ****.
Upon boarding the bus on the original date, I was shocked to be asked by the bus drivers to pay an additional *** rupees. This demand for extra payment was completely unjustified, as I had already paid the full amount of *** rupees via Google Pay at the time of booking.
Furthermore, I discovered a discrepancy in the Rebus app, where my name was not listed on the chart for the March **, ****, departure. This omission led to confusion and ultimately resulted in the bus refusing to accept me as a passenger.
Sincerely,
Rahul Mondal
Are you brand?
Are you Lawyer?
Resolution Demanded:
Damages for loss and agony
Luxuria travels
Resolved
Frustrated? File a Complaint
Hathway Broadband Internet
"With Voxya I was able to handle a very difficult company. Thank you Voxya for helping me realize the power of consumer to speak up and get action!"
Sushil Mathew