Maruti Suzuki - Strong Serious Complaint Against DD Motors Najafgarh for misbehave abusive harrashment

To,
Maruti Service,
Delhi

I, Puneet Kathuria having Ertiga DL*CAR**** is forced with no option left other than to write a strong complaint against the mishebahve, abuse & harrashment faced by DD Motors, Najafgarh

We faced a misbehave, abusive and harassment from employees of DD Motors, Najafgarh during our pending car service on **th December ****

We had gone for service of our car ertiga in the month of november and it was done in Maruti, Mayapuri from then we are facing the problem in car related to back and middle seat issues, car break and wiper problem

* times we were called by maruti but again the problem was not sorted out. We were told not to give any negative feedback to maruti customer care and assured of best service from next service

We blindly believed their words and did not raise complaint. Today, on **th December ****,. Drive came for pick up of ertiga and take ertiga to DD Motors, Najafgarh

It was really shocking to see the abusive langauge used by employees for no reasons. Without checking they misbehaved and started asking for money.

It was Mr. Gurpreet Singh ( Concerned Person ). We may be wrong in remembering the name of Person bu Persons specially Sardar Ji working as labourer or service man was working under Mr. Gurpreet used abusive language for no reasons and it was really an below the level of sincerity was used

Mr. Gurpreet was totally saving their employee specially sardar ji behaviour in front of everyone which was showing the character of illegal behaviour and arrogancy

They simply refused to check the car properly by stating it is not covered under DD Motors and uses flighty languages against Magic Auto and with harassment they asked us to go there and simply told not ot come here

No Only Magic Auto, they do not left any stone unturned to miss any torture given to us despite of our request to check the car properly

Being a Maruti customer for past ** years, We have never seen such an uneducated, unethical and intentionally humiliation giving staff during our services

For Past * month, we have been harassed badly and really feel humiliated for no reasons

First they refused to give test drive to check the problem, After lot of request, they take the car for drive to check the problem in car. Even, they intentionally ignored the problem in car. Finally we came back without any service. Even during drive, they drive with carelessness and during drive they.

It was an shocking and unbelievable for such an behaviour by DD Motors. Even they had shown such an arrogance that nothing can be done against them despite of real and genuine complaints against them. It was really an arrogant behaviour

Senior Staff standing there and supporting such kind of abusive and harassment behaviour by service man and labour for no reasons clearly shows that, they are purely trained by them and supported by them which encourage these staff to misbehave like this

Being a customer, we purchased the car from maruti and we were badly targeted by * different workshops for no reasons in order to avoid clearing the problem in car and intentionally throwing us here


WE HAVE BEEN BADLY AND INTENTIONALLY HARRASHED BY MARUTI

Is management is responsible for this staff recrutiment?


Regards
Puneet Kathuria
**********
DL*CAR ****