Swiggy - Stale item also bones delivered

Anubhav filed complaint against Swiggy on Jun 15, 2024

Hello,
The quality of service has seriously deteriorated from Swiggy. They don’t even take the serious complaints seriously. For the order ID ***************, clearly I have ordered for boneless biryani yet the restaurant has sent food with bones and completely stale meat. Yet there is no help from Swiggy’s side. I would request you to kindly help me out here. I have also raised a complaint @swiggy social and they sent me the same generic reply about how Swiggy is an aggregator and does not need to own up to the quality of food delivered. I find this extremely frustrating and disgusting. I would request you to kindly help me out here with a resolution.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Replace / Fix problem

Swiggy

1945

Total Complaints

1002

Total Resolved

51.52%

Consumer Satisfaction

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