Goibibo - Shell credits not issued

Ayush Gupta filed complaint against Goibibo on Oct 7, 2020

I have booked my tickets from BLR to DEL for round trip between ** to ** April ****. But due to covid-** lockdown the flight got cancelled. Now as per policy I should get transferable shell credits in my account. But I have not received any. I have contacted them and got confirmation that it will get credited in ** hours but still it didn't happen. I have to book new tickets on an urgent basis. I will have to pay again to book now. I need resolution for this as I will be loosing another *.* Lakh for those tickets.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Damages for loss and agony

Goibibo

845

Total Complaints

335

Total Resolved

39.64%

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