- Service not received Open
I booked oyo property for my stay during ** Aug **** to ** Aug **** period at collection o *** beck began ballygunge, Kolkata and paid the total fare in advance. I arrived at the hotel reception around *:** PM on ** Aug **** in the evening and came to know that my booking has been cancelled since no rooms are available.
I asked reception guy Mishra, he told me that he has informed to Oyo prior to my arrival at the hotel for the cancellation however I did not receive any information from hotel or from OYO about the cancellation.
I called OYO customer service team around **-** times. The people had a conversation with the hotel team and informed me that there is a technical issue and OYO customer service team shifted me to another OYO property OYO ***** Kuber residency. This process took around * hours. I reached OYO ***** Kuber Residency around **:** PM and again from the hotel reception team I came to know that my booking has been cancelled since there is no room. Though this booking was done by OYO customer service team itself. I again had a conversation with OYO customer service team and this time they informed me that they will refund my money in *-** days. Due to such behaviour by OYO I had to struggle for more than * hours and since they cancelled my booking on the very last moment I had to choose the hotel which is near me. It cost me ****. I want a complete compensation amount from OYO.
**** Hotel charges
*** OLA charges from *st place to *nd place
Also, need action against such hotels.
Are you brand?
Are you Lawyer?
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
"I had issues with a refund from Yatra. Then I registered my complaint at Voxya and within few weeks I got my refund without contacting Yatra again."
I have all kinds of screenshots.of transaction id etc..but money is not refunded still....
Jan 26, 2021 by tanishq
I made a booking that's still pending but the money was deducted, I have been trying to reach the customer care but they dont have any solution. I want a refund, dont want to book th e hotel anymore...
Jan 16, 2021 by Akanksha Gaur
My phone no.is ********** Name shubham singh Booking of ** jan to ** jan I hve done my booking from oyo app in kailasb view inn hotel with complimentary breakfast.... After discount and coupen applied .. i hve show my total booking amount is...
Jan 15, 2021 by Shubham singh
My booking id is PJDX**** , i cancelled this booking on ** December **** its about one month but still my money not credited in my bank account , i complaint many times in customer helpline .. I'm very disappointed with oyo service OYO IS...
Jan 13, 2021 by TARIQUR RAHMAN
I have booked a room in OYO for * days. I made the transaction but the booking is not confirmed. Amount debited in account....
Jan 08, 2021 by Abhiram