- Service not received Open
I booked oyo property for my stay during ** Aug **** to ** Aug **** period at collection o *** beck began ballygunge, Kolkata and paid the total fare in advance. I arrived at the hotel reception around *:** PM on ** Aug **** in the evening and came to know that my booking has been cancelled since no rooms are available.
I asked reception guy Mishra, he told me that he has informed to Oyo prior to my arrival at the hotel for the cancellation however I did not receive any information from hotel or from OYO about the cancellation.
I called OYO customer service team around **-** times. The people had a conversation with the hotel team and informed me that there is a technical issue and OYO customer service team shifted me to another OYO property OYO ***** Kuber residency. This process took around * hours. I reached OYO ***** Kuber Residency around **:** PM and again from the hotel reception team I came to know that my booking has been cancelled since there is no room. Though this booking was done by OYO customer service team itself. I again had a conversation with OYO customer service team and this time they informed me that they will refund my money in *-** days. Due to such behaviour by OYO I had to struggle for more than * hours and since they cancelled my booking on the very last moment I had to choose the hotel which is near me. It cost me ****. I want a complete compensation amount from OYO.
**** Hotel charges
*** OLA charges from *st place to *nd place
Also, need action against such hotels.
Are you brand?
Are you Lawyer?
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
"Thanks to Voxya, I have got the refund back from Byjus :)"
I book hotel for * days and make online payments. On *st day only I do check out they deduct * days amount and not given me GST invoice after many followups....
Apr 10, 2021 by Datta Dabane
Oyo - Amount not received Closed
I booking oyo hotel,whether conditions so i canceled my booking but amount is not refunded.....
Feb 22, 2021 by KANNAN
Oyo - Refund Closed
I booked a room through oyo and I did the payment also and before check in i received a message that my booking has been cancelled i contacted the hotel they said they don't have my booking and the oyo gave me a refund of Rs.***. Oyo has a very...
Feb 17, 2021 by Deepika Yadav
Dear Sir, i have done a booking on Oyo rooms. I paid INR **** through Phonepe UPI service. Money was deducted and i recieved the msg of this transaction but room booking not done. Then I contacted the customer care and asked them for refund. Bu...
Feb 17, 2021 by RAHUL RAJU YADAV
Oyo - No refund of payment Closed
I prepaid of amount Rs. **** for an oyo hotel utsav at jabalpur. But my amount was debited from my side and no record of that payment was found in the app and even when i called them they said no such transaction has been initiated. But I do h...
Feb 15, 2021 by Menika