APPLE - SERVICE NOT PROVIDED BY APPLE
SHAIK WASIM AKRAM filed complaint against APPLE on Apr 5, 2023
I am writing to you regarding the persistent temperature issue I am facing with my iPhone **, as mentioned in my case ID ************. Despite reaching out to your technical team multiple times and visiting the service center, I have not received any satisfactory resolution to my problem.
I have been facing this issue for the past two months, and in the last ** days, the charging is going on hold at **% due to the phone's temperature. I have used all original Apple accessories for charging, and each time I call your customer support, I receive different resolutions, which has led to no solution.
On March *st, your technical team advised me to visit the service center, which is *** km from my village. Despite the distance and cost, I traveled there with the hope that my mobile issue would be resolved. However, the technician only performed a hard reset on my iPhone, and now I am facing the same issue on a daily basis.
As a student, it is difficult for me to travel to the service center again and again. I have already lodged a complaint with the National Consumer Helpline, and the grievance number is *******. I am entitled to consumer law rights and, as a consumer, I should not be facing these issues for such an extended period.
If the only option is to visit the service center again, I request that you cover the cost of my travel since I have already traveled once, and my issue remains unresolved due to your negligence. Alternatively, please provide me with a replacement or a refund for my iPhone **.
I am deeply disappointed that a brand like Apple, which has built a reputation for providing excellent customer service, has failed to address my concerns adequately. I hope you will take swift action to resolve this issue and restore my faith in your brand.
Sincerely,
[SHAIK WASIM
Thousands of customers like you have trusted Voxya to resolve their issues

I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan

My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
Are you facing
similar issue?
File a Complaint today and let our
experts help you in taking
legal action and getting resolution.
Related Complaints
Spandana on Jun 7, 2024
Apple – My phone camera is showing 2 small dots due to internal issue and apple care is saying its physical Closed
My phone i have recently purchased in the month of october **** and now i see * small pink dots in camera and apple team is saying its due to laser contact and will come under physical damage. But, I didn't went to ...
Nurul on Aug 21, 2023
Apple – Iphone 6 battery Closed
Apple slowed down my iphone * which resulted in poor battery life and slow response
Pranay Mazumdar on May 2, 2023
Apple – Mac book air missing Closed
Mac book air is missing. Ordered from Amazon in exchange of mac book pro. They took mac book pro and delivered a box which stated mac book air inside but there is no mac book air and instead some music system is ins...
Nakulan on Mar 30, 2023
Apple – Product not received Closed
I paid **** for AirPods Pro. He said me it’s all original. The account name is hi.airpods. Now he blocked me and I lost my amount. It’s all my hard work
Jay Parmar on Mar 21, 2023
Apple – Green screen issueClosed
Jab me britness ekdum low krta hu tabhii green screen aata haa dark mode me bht jyada hota haa. Apple support me case chala Pichale * hafte see ajj jake pata chala vunnki service team na bola kii yehh too normal...