Uber Cabs
- Scammed by the driver Got charged cancellation fee Closed
Sarthok Bhattacharya filed this complaint against Uber Cabs on Feb 04, 2023
Resolution Demanded:
Dear sir,
This is regarding my cancelled trip on *th Feb early morning.
Kindly note, i had pre booked the trip the previous day as I had a flight to catch(the trip was from my hotel to airport) . I was supposed to leave for airport at *:** AM.
I checked the location of the driver at *:** , he was still **.* kms away from pickup (estimated ETA was *:** am) , following which, i decided to wait for him. However, I got the the real shocker at *:** AM when i checked his location again and saw that he was still **.* kms away at the same location as he was not driving at all (probably sleeping) ,and the ETA had become *:** AM. At that time, I tried to called him * times to ask where he is but he didn't answer my calls. I understood that he doesn't intended to pick me up at all. He just wanted to get the benefit of the cancellation charges for free.
I had no choice other than to cancel the ride and arrange other conveyance as I would surely miss my flight had I waited any longer and I think it's highly unfair to charge cancellation fees when it's not even my fault.
Can u answer my following questions:
*. What is the point of pre booking a ride if it doesn't come on time?
*. Why should I pay the driver if he was sitting like a duck in the same place without any intention to pick me up ?
*. How do you make sure that the driver is not actually scamming customers to get the benefit of the cancellation charges by intentionally accepting the ride and sitting in the same place until the customer is forced to cancel?
Hoping for a quick reversal.
Regards,
Sarthok
Are you brand?
Are you Lawyer?
Uber Cabs
Powermax Fitness
"Thanks Voxya for helping to resolve the issue."
Kadem Nagaraj G
Related Complaints
Uber Cabs - Pickup issue Closed
We booked an auto frm Royapetta to Thirumullai voyal auto numbertn** a f****, name of the driver Ramalingam.That cab driver used bad language on us when we said to come in the street to pick up us. That street is a pretty wider one, lorries, an...
Feb 14, 2023 by Rafee
Uber Cabs - Driver cancels trip after starting ride we get billed for cancellation fee Closed
My wife had booked a cab for me from my Office to home. After I got into the cab, the driver (vehicle number TS**UB****) cancelled the trip saying he will save some Rs. ** on commission. Because he cancelled the trip, another driver was arrange...
Jan 31, 2023 by Ravi Chandra
Uber Cabs - Against uber and driver Closed
Respected sir/mam Yesterday I booked a cab from uber . And after few minutes the ride conformed I was standing in hot summer in afternoon waiting for the cab. After that I call the cab driver then he told me that he is comming in ** min as sho...
Apr 18, 2022 by Singh krishnakumar Ranvir
Uber Cabs - Trip Overcharged without consent Closed
Multiple times my trip has been charged more than what I agreed for. For a recent trip, I was shown an amount of Rs. *** but I was charged Rs.***. I paid the fees but I raised my concern. In response to the query, Uber said I added a stop and r...
Oct 28, 2021 by Anmol Kohli
Uber Cabs - Uber charges for a trip not done Closed
I book an Intercity Ride. Driver confirms. Picks up passenger. Goes *** meters. Says he has NO PERMIT for Intercity. Drops us at starting point. Uber charges us Rs. ***/-. ...
Sep 08, 2021 by Neelakshi