Samsung
- Samsung LED TV display manufacturing defect in of purchase Open
Jaikumar Swami filed this complaint against Samsung on Mar 03, 2023
I bought Samsung LED ** inch from Darling digital world towards the end of August,****. The product has been dis functioning like a Turing sound and flicker and freeze screen whenever connected to wifi as its a smart Tv. The unit just failed miserably on the **,Feb ****. I raised a service request ********** service engineer only reached in * days time. After all my followup calls reference number **********. The engineer just at one glance said its a display panel issue discarding all the issues i told him about the product from the very first week. He offered me a repair that to he was not sure when the display could be arranged as it needs to be ordered. I was unhappy for repair, I requested a replacement which is my rights as the unit definitely has some manufacturing defect. The are flatly refusing me a replacement and only can provide me a repair with some re furbished display which must be lying there in one of their units on some already broken TV. As, a customer I regret my decision of going with brand Samsung in exchange of my old Sony LED tv which worked like charm for almost ** years details can be seen in the attached invoice. I feel if they delivered me a unit which was on display in the showroom as the screen was dusty when they unpacked the unit and installed it at my home. I been paying all my EMI without any failure and now I get the feel paying my hard earned money for a product which is a failure. As the company is claiming over the Internet they are falsifying and misleading customers like me-
https://www.google.com/search?q=samsung+led+tv+display+hours+guarantee+in+india&rlz=*C*GCEB_enZA***ZA***&oq=samsung+&aqs=chrome.*.**i**l*j**i**j**i**l*j**i**l*.****j*j*&sourceid=chrome&ie=UTF-*
How long should a Samsung TV screen last?
The industry standard for LED lifespan is ***,*** hours, or about ** years, and most people assume that's how long their display will last.** May ****
I feel cheated and only replacement of the product will only satisfy me as customer any repair or re furbished product is not my ask.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Samsung
Resolved
Frustrated? File a Complaint
PayTM
"Thanks Voxya team, because of your support I was able to reach concern persons to resolve my disputed case with multiple stakeholders."
Kushal Prahladbhai Prajapati
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