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nykaa - return refund not initiated

alisha jain filed complaint against nykaa on Mar 13, 2023

I had received an order in *march , (Nyk-*********-*******) the product is faulty, I had talked to the customer representative (after minutes of staying on hold) she said that she’ll arrange a pick up , I have still not received and call/mail or pick up from your side .
This is how you guys are treating your customers ? The amount is not very small ,its ****/- I will need my refund asap. This has been hugely disappointing for me to be shopping from nykaa. I’ve been a regular customer and this is the first time this has happened.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

nykaa

168

Total Complaints

94

Total Resolved

55.95%

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