Myntra
- Return denied for no reason Open
Sweekruti Mishra filed this complaint against Myntra on Mar 18, 2020
Myntra Online Shopping has the worst customer experience ever. I would not have posted this or brought this up, had they not harassed me to this extent.
I had ordered https://www.myntra.com/*******
The picture shows a black shoe.
When I received the product, it was a brown one. (Outsole was brown)
Simple next step was to return it. It got picked up and was returned to me saying it did not pass the "QualityCheck".
I have the pictures of the condition of the shoe that I received and immediately placed a return request.
They declined my return request without giving me any proper reason or explanation for the same. They kept mailing me with apologies and no reason for not taking this product back.
Finally after wasting a lot of my time and making this such a big deal, they said there was “dust” on the article (they sent me the same in that condition).They kept saying sorry but did not resolve my issue and hung up saying they will not take it back.
If they cannot accept their own product in the condition in which they have sent me, how do they expect the customer to accept it!
*. Myntra sends me a brown shoe instead of a black as shown in the pic in their site.
*. Simply refuses to take it back.(Product in same condition as was received/sent)
I am highly disappointed and frustrated with this kind of response from a reputed company like Myntra
It is not a question of refund but the way Myntra has addressed and responded to this is really derogatory, rude and outright disappointing and frustrating as a customer.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Damages for loss and agony
Myntra
Resolved
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