Goibibo
- Reschedule of International Flight Not being done Open
Brian Pacheco filed this complaint against Goibibo on May 06, 2020
I had booked AirAsia flights from Chennai to Denpasar (Bali) (**th June ****) and back (**th June ****) via Goibibo (Booking ID MYSMF*********). However given the situation with Covid-**, I have decided it would be wise to reschedule my trip. I submitted a request for a reschedule to March **** (**th March and **th March ****, respectively) on April **th ****.
On *nd May ****, I received an sms from goibibo that reads as follows "Dear Brian, As per your consent, we are aborting your date change request. Kindly call us at ************/***********, ** hours prior to departure for any further reschedule request." I had not received any call or communication from goibibo and I did not consent to withdrawing my reschedule request. Furthermore, neither of the two numbers in the sms are reachable.
I brought this to the notice of the goibibo team via Twitter and received an email saying "Please be advised that we are not processing your reschedule request as the New Travel Date is passed out". I've tried to seek an explanation as to what this statement means to no avail.
It is important for me to know the status and possibility for a reschedule or to convert the cash to credit points as soon as possible since I have additional flights linked to the same trip. Indigo flights from Goa to Chennai (** June ****) and back (**th June ****). And Denpasar to Yogyakarta (**th June ****) and back (**nd June ****).
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Goibibo
Resolved
Frustrated? File a Complaint
Maruti Suzuki
"The company immediately dispatched the vehicle within 3 days of receiving the legal notice from Voxya. Thanks to team Voxya as I have received the vehicle now. "
Binoy T
Related Complaints
Goibibo - Refund not issued Closed
I booked a room in hotel through goibibo's portal. The room shown in photos was different and didn't have space for * people. I requested them to either change room or issue a refund but they refused for both. Booking id- GH**************...
Oct 03, 2023 by Lakshay jain
Goibibo - Money deduct but ticket not received Closed
So today morning I book a ticket on Goibibo app and I go to proceed to payment option and the payment is deducted but my ticket is not issue by Goibibo ...
Jul 22, 2023 by Ashish Ranjan
Goibibo - Money deduction Closed
I was using their app for the first time I was booking a train ticket so as I had done the payment the app closed automatically so as I reopened it no transaction was available in the history/booking and the refund is also not provided and I do...
Jul 20, 2023 by Abhay Pratap Singh Yadav
Goibibo - Refund not initiated by company Closed
On * th of March i had book a bus ticket through Goibibo. But bus was cancelled by bus operator and informed me on call as well on Msg. After that o had raised a complaint on goibibo application and there now its showing complaint resolved but ...
May 24, 2023 by Shshank singh
Goibibo - Regarding refund of money Closed
I booked bus from Kolhapur to Mumbai through goibibo by paying rs-****.**. The bus timing was **.** am on ** may **** so as per their message I reached the boarding point ** minutes before and I contacted bus driver. He told me bus is late and ...
May 21, 2023 by Patil Digvijay Shamrao
