LG Electronics
- Request for Resolution Timeline on On Off Chime Tone Issue after LG ThinQ App Update Open
Amit filed this complaint against LG Electronics on Aug 09, 2024
Resolution Demanded:
Replaced
I am writing to formally lodge a complaint regarding an unresolved issue with my LG ThinQ app and LG device (model JW-Q**WUZA). Despite numerous attempts to resolve the matter through LG's customer support, my issue remains unaddressed. Issue Summary: Following an automatic update to the LG ThinQ app on May **, ****, the on/off chime tone on my device was disabled. This appears to be a firmware-related issue, not a hardware problem. Despite my repeated requests for a firmware specialist to address the issue, LG has continually redirected me to general service centres and an unresponsive Service Area Manager, Mr. Rohit Verma. Details of My Attempts to Resolve the Issue: Device Model: JW-Q**WUZA LG ThinQ App Version: Updated on ** May **** Mobile Phone: Samsung Galaxy M**, Android ** Escalation Number: VCP************_** Despite explaining the nature of the problem and the need for specialized attention, LG's support has been inadequate and unresponsive. This has caused significant inconvenience and frustration. Unresolved Responses from LG: Advised a chargeable home visit by an engineer, which is unnecessary given the firmware nature of the problem. Forwarded the issue to the Area Service Center and Mr. Rohit Verma, who has not responded to my communications. I have exhausted all available avenues with LG's support and have not received a satisfactory resolution. Therefore, I am seeking assistance through the government grievance portal to escalate this issue and ensure it is resolved promptly. I request that LG provide immediate and specialized support to fix this firmware issue without further delay. Thank you for your attention to this matter. I look forward to a swift and satisfactory resolution.
Best regards,
Amit **********
Are you brand?
Are you Lawyer?
LG Electronics
Mpokket App
"My complaint is resolved.Thank you voxya team from saving me from mental trauma... kudos."
Monika P
Related Complaints
LG Electronics - Order not being fuilfilled Closed
On September **, I placed an order on LG.com for a product worth around ₹**,***, under the assurance and influence of LG's own sales or marketing employee during a voice call throughout the process. The product was initially showing a deliver...
Oct 09, 2024 by Aman Upadhyay
LG Electronics - Faully Washing machine Closed
This email was sent since no update I was follow up on a complaint I registered ** days ago, with the reference number RNP************, which has yet to be resolved. My entire family, including my baby, is currently wearing wet clothes due ...
Aug 05, 2024 by RAHUL M. YADAV
LG Electronics - Air conditioner Service Closed
Dear Team LG, It is the most ridiculous service experience I have ever faced. Its been more than a week and * so-called technician visited the home after every next day and comes up with a new problem. First day it was the issue of PUC, seco...
May 16, 2024 by Vikas Kumar
LG Electronics - Late Delivery Closed
I booked fridge on **th August on afternoon * pm but till * .**pm am not received my fridge ...
Aug 27, 2023 by Muraleetharan N
LG Electronics - Monito is not working Closed
We purchased multiple monitors on Aug **** for the office among * one is stopped working. ...
Jul 14, 2023 by Amrutha