Hp
- Repairing my warranty period laptop Closed
SOHAIL AKHTAR filed this complaint against Hp on Jul 28, 2021
Respected sir,
Based on our telephonic interaction we had earlier, please find the case details below.
Issue Reported: _**/**/****_
Case Number: __**********__
Serial Number: __*CD*****DP_____
My l complain about my Hp pavilion laptop with serial number *CD*****DP.
I am complaining because my laptop is not working . To resolve this issue I will like to de escalate my product again to make sure about the origin of the problem with my device.
When I first learned about this problem . I contacted the customer care of Hp on **.**.** but due to some technical issues problem not resolved.
So after that day , I visited the nearest service center of hp. Where I discuss the problem with member of service center. He namely Sushil ji told me to submit the laptop for * week then they are able to inform me the actual problem with the device which is already in warranty period. However I submitted my laptop .
After * week they informed me about the damage of parts which cost around **,*** . Here I am confuse one night before the incident my laptop was working very well as regular . After that night in the morning when I switch on my laptop was not responding. It's very shocking that without using charging cable how can be the internal parts damages.
Due to his uneasy performance on device services. I personally not satisfy with his work . So I want to de escalate my problem with you .
I look forward to hearing from you as soon as possible to resolve this problem. .
If I do not hear from you within *-* days I will file complain with appropriate consumer agencies and consider my legal alternatives.
Here I also attached my purchasing details with this mail.
I really have a hope with you and I wish my laptop problem will resolve shortly .
Thank you!!
Name - Sohail Akhtar
Add- Dariyapur Qutubuddin Lane Patna
Pin-******
Mobile number - **********
Email- akhtarsohail***@gmail.com
Device- Hp pavilion notebook.
Serial number - *CD*****DP
Are you brand?
Are you Lawyer?
Resolution Demanded:
Replace / Fix problem
Hp
Resolved
Frustrated? File a Complaint
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